At Balirara Business Group, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed for purchases made through our website.
1. Order Cancellation
- Orders can be canceled only before they are processed or delivered (if applicable).
- Once an order has been processed, shipped, or delivered, it cannot be canceled.
- To request a cancellation, please contact us immediately with your order ID.
2. Refund Policy
- Refunds are applicable only in cases of:
- Failed transactions
- Duplicate payments
- Incorrect amount debited
- Service not delivered (if applicable)
- Refund requests must be submitted within 7 days from the date of transaction or service delivery.
3. Non-Refundable Items
The following are not eligible for refunds:
- Services already delivered or partially used
- Digital products once accessed or downloaded
- Any purchase marked as “Non-Refundable” at the time of purchase
4. Refund Process
- Approved refunds will be processed through the original payment method used at the time of purchase.
- All payments are processed securely via Cashfree Payment Gateway.
- We do not control the time taken by banks or payment providers to credit the refund amount.
5. Refund Timeline
- Once approved, refunds are initiated within 5–7 business days.
- The amount may take additional time to reflect in your account depending on your bank or payment method.
6. Failed or Pending Transactions
- In case of a failed transaction where the amount has been deducted, the refund (if applicable) is usually processed automatically by the payment gateway within 3–10 business days.
- If the refund is not received within this period, please contact us with transaction details.
7. Chargebacks & Disputes
Any chargeback or payment dispute raised without contacting us first may result in delays. We encourage customers to reach out to our support team before initiating a dispute with the bank or payment provider.
8. Policy Updates
Balirara Business Group reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Changes will be effective once posted on the website.
9. Contact Us
For refund or cancellation requests, please contact us at:
Balirara Business Group
Email: [contact.balirajagroup@gmail.com]
Phone: [9270862320]